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Mac OS 101: Support Essentials 10.5

Mac OS X Support Essentials course provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give a tour of the breadth of functionality of Mac OS X & the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures & hands-on case study exercises that provide practical real-world experience. Technical coordinators or power users who manage networks of computers running Mac OS X Ñ such as teachers and technology specialists who manage classroom networks or computer labs.

Pre-Requisites: A Basic Mac OS X knowledge and some troubleshooting experience. This course is ideally for Help desk specialists, technical coordinators, service technicians, and others who support Mac users.

What You Will Learn: The troubleshooting process and how to become more efficient with available tools and resources ; Mac OS X v10.5 features in depth, including how to find additional information ; How to prepare for Apple Certified Support Professional certification

Certification:

Topics Description
InstallationPrepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation ; configure Mac OS X with the Setup Assistant ; update software with Software Update and Installer ; tips and techniques for troubleshooting an installation problem
User AccountsCreate and manage user accounts ; create and manage administrator accounts ; locate directory attributes ; security ; password selection ; Keychain ; and FileVault
File SystemsFile systems supported by Mac OS X ; file and directory ownership and permissions ; Disk Utility and file repair ; using the command line for file management
File ManagementThe root volume ; file system layout ; preferences ; frameworks ; file types unique to Mac OS X (i.e. ; resource forks and packages) ; Spotlight ; file archives ; disk images. archiving and restoring data with Time Machine ; managing backup data ; how to access the data outside of Time Machine
Applications Applications supported in Mac OS X ; applications created with different developer APIs ; the UNIX concept of a process ; the relationship of processes and applications ; tools to monitoring and managing processes ; application preferences ; troubleshooting ; Boot Camp
Network ConfigurationBasic networking configuration ; TCP/IP networking ; Ethernet ; AirPort ; multiple network connections ; appropriate use of network locations ; isolating and troubleshooting network elements
Accessing Network ServicesConnecting to common network resources ; Network Users accounts with Directory Services ; AFP ; SMB ; SSH ; FTP ; and WebDAV connections ; Bonjour ; NetBIOS ; the network browser ; isolating client software issues from network issues
Providing Network ServicesEnabling network services on a Mac OS X client ; peer-to-peer collaboration ; sharing files between Macs and Windows ; sharing web documents ; screen sharing ; firewall as well as techniques to isolate server issues from client and network issues
PeripheralsConnecting peripherals to a Mac ; cabling ; connections ; device drivers for common peripherals ; managing printers ; print-job management ; printer PPDs and PDF workflow ; techniques for isolating cabling ; driver ; or application issues
Startup ProcessTroubleshooting boot issues with a Mac at startup ; phases of the startup process ; which part of the system is active during each phase ; issues that can arise ; automatic process launching with launched and login window startup items

 

 

 

 

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