Terms & Conditions (Please Read)

If you use a Purchase Order number system, an order number must be quoted by you on the Booking Form upon submission failing which we shall assume that you do not have a Purchase Order number and that payment will be made without a Purchase Order number.

By instructing us, you are accepting our Terms & Conditions.

The total amount of the tuition fee is payable within seven days from the date of the Invoice (unless otherwise agreed). Failure to pay for a course prior to the start date, or not agreeing any payment terms with Cryptic Peach may result in the delegate(s) being refused training.

We understand & will exercise our statutory right to interest under the Late Payment Of Commercial Debts (interest) Act 1998 if we are not paid according to agreed credit Terms.

Interest will be charged from the day after the training date, calculated 7 days after invoice date to current date at 8% above bank rate.

Cancellations & Training Date Alterations - Should you cancel or change any training dates we will make the following charges:
a. 30 - 11 working days prior to the start of training = 50% of course fee
b. 10 - 0 working days prior to the start of training = 100% of course fee

Companies may substitute delegates prior to the start of the course without charge

Cryptic Peach reserves the right to cancel any course at any time if for any reason it becomes impossible to run on the required day due to insufficient numbers. Scheduled courses may also be cancelled up to 48 hours before the start of a course if there are insufficient delegates attending. In the case of a cancellation, all delegates will be offered alternative dates, or a credit note, at the discretion of the management of Cryptic Peach Training.

Credit Notes are valid for 6 months from the date. Credit Notes issued as by Cryptic Peach as a ‘good will’ gesture cannot be redeemed for cash and must be used in the time scale.

Cryptic Peach assumes no liability for expenses incurred due to course cancellations

When available, each course will provide a handout solely for the use of the delegate that attended the course. When a hand out is not available, Cryptic Peach Training may offer ONE commercial book per Company, relevant to the subject being taught.

Administration of the courses will require computerised records to be maintained. Attendance of a course implies acceptance of this by the individual and the company and may be used for marketing purposes.

Whilst every effort will be made to accommodate delegates with special needs, delegates are required to bring these to the attention of Cryptic Peach Training at the time of booking to ascertain that appropriate facilities are available.

Any data, programs, images, illustrations, computer files or other material in whatever format used on the course shall remain the property of Cryptic Peach Training.

Unless otherwise stated, all courses will be conducted using the latest software.